Frequently Asked Questions

MEMBERSHIP

How can I keep member dues costs down?

One option is to pay for an annual membership upfront (Chelsea only). In doing so, you receive a 13th month free of charge. You are also locked into the price for a full year, regardless of dues increases that may occur during the year.

Several good habits help keep costs down:

• Always wear clean athletic shoes in the facility to keep floors and equipment clean and prevent excessive maintenance.
• Use all fitness equipment according to the manufacturer’s recommendations. Inappropriate use of equipment causes premature repairs or replacement.
• Steam rooms: Please do not place heavy wet towels or spray water on the caged thermostats in the steam room as this has resulted in costly repairs and part replacements.
• Always shower with soap and water before using the whirlpool or pools. Perfumes, lotions, and oils clog filters and require additional chemical additives to correct pH and chlorine levels.
• Remember to place used towels and robes in the designated laundry bins.
• Keep center hair dryers and locker room amenities for use at the center only. Replacement of items taken from the center is costly.

Does the Wellness Center have any non-member offerings?

Non-members may participate in services such as Massage Therapy, Personal Training, Nutrition Counseling, Swim programming and MyFitRx medically integrated program. Payment for services is due prior to the appointment. The Wellness Center has “Community Education Programs” such as Yoga, Tai Chi, Aquacize with Arthritis, classes for non-members as well as members. The programs run in 6- and 8-week sessions. Chelsea and Dexter Wellness Center also host free educational sessions at the Wellness Center throughout the year for the public. Topics include a variety of health and fitness-related topics. To register for any of our non-member offerings, please stop at the Member Service Desk or by calling (CHE) 734-214-0220 or (DEX) 734-580-2500.

I would like to rejoin the Wellness Center, what do I need to do?

To rejoin the Wellness Center, please call (CHE) 734-214-0220 or (DEX) 734-580-2500 to schedule your enrollment appointment.

Can I bring a guest to the Center?

Yes. Guest fees are $20.00 per visit. A guest must be 18 years of age to use the facility on his or her own. A guest 12 – 17 years of age may use the facility if accompanied by their parent or legal guardian.  A grandparent may bring their grandchild with an alternate guardian authorization waiver form and youth consent waiver form signed by the parent or legal guardian prior to the first visit. A guest waiver form is completed once a year for the Center. Members receive two complimentary guest passes on their birthday.

I would like to add my spouse or family member to my membership, what do I need to do?

To add a spouse or family member they must reside in the same household as your membership.  Proof of residency is required.  Please call (CHE) 734-214-0220 or (DEX) 734-580-2500 to schedule your enrollment appointment to add the family member.

Can my 14-year-old be a member at the wellness center?

Yes, the Wellness Center allows 12–17-year-olds to become members on a parent’s account.  A teen membership option is available for teens 14-17 years of age that doesn’t require a parent to be a member.  Parents MUST be present (no exceptions) at the time of enrollment to start a teen membership.  All youth/teen members must complete an equipment orientation before they can begin working out at the Center.  All youth/teen members are held to the behavior standards found in the member handbook as well as the youth behavioral expectations and guidelines.

I need to leave the Center for a few months, what options do I have?

Members may request that their membership be placed on hold (“bridge”/”freeze”).  Requests may be honored for medical reasons (freeze), temporary relocation (bridge) or optional bridge (bridge for any reason).  To submit a bridge/freeze request, please stop by the Member Service Desk to complete a bridge/freeze form.  Bridge/Freeze time will be approved in full-month increments only with a minimum of one month. Membership dues for any members on an approved bridge will be suspended and center access is not permitted during a membership bridge/freeze. Memberships may be placed on a bridge/freeze for up to 3 months for an optional bridge and up to 5 months for relocation bridge or medical freeze in a calendar year.

What do I need to do to cancel my membership?

All membership cancellations require an advance written notice.   If written notice is received by the 20th of the month, membership will terminate at the end of the month.  If received after the 20th of the month, membership will terminate at the end of the following month.  Members are responsible for paying their monthly dues for the period until cancellation becomes effective.  Members can submit their request by stopping by the Member Service Desk to sign a cancellation form, or by sending an email request to [email protected] (Chelsea) or [email protected] (Dexter).

My adult child will be home from college for holiday breaks. Can he/she use the Center?

Yes. We have developed an extended guest pass for college students of the center and community members. During Spring Break, Summer break, Thanksgiving and Christmas a one-week or one-month pass may be purchased. The college student must present a valid college ID and driver’s license to purchase a pass. The pass can be purchased in advance at our Member Service Desk.

The company I work for is interested in having employees join the Wellness Center. Do we get a discount?

Companies everywhere are realizing that offering fitness center memberships to employees makes good business sense.  A standard corporate discount is available for companies of all sizes.  To find out more information on corporate memberships, please reach out to Karen Bradley at Chelsea Wellness Center at 734-214-0232.

I lost my membership card, how do I replace it?

At the time of enrollment, a complimentary membership card is provided to each member. If the card is lost the charge for a replacement card is $5.00. You can also use our mobile app to check in to the center.  You may stop at the Member Service Desk for assistance or to pick up a new card.

FITNESS

What is the proper attire for the Wellness Center?

The Wellness Center requires appropriate athletic shoes in all fitness areas of the facility. Street shoes are not allowed in the large aerobics room or on the fitness floor. Bathing suits are required in the pool area as well as the whirlpool. A towel is recommended when using the steam or sauna rooms. Members are expected to conduct themselves in accordance with the highest standards. The Wellness Center reserves the right to rescind membership privileges based on improper conduct or behavior, which might interfere with other members’ enjoyment of the facility.

I want to take a group exercise class.  Do I have to register first?

Membership includes access to over 70+ group exercise classes including Pilates and yoga. Any class listed in the current Class Schedule is available for members to participate in at no additional charge. Classes are drop-in. Members and guests do not have to pre-register. The classes are conducted on a first come first serve basis. To view the class exercise schedule click here.

I had my fitness assessment about a year ago. How do I find out if there has been any change since my original assessment?

The Wellness Center has an option for a reassessment. If you would like to have a second fitness assessment, please see any one of our fitness staff members to schedule your appointment.

OTHER OFFERINGS

Can I buy gift cards for friends or families that are not center members?

Yes, you can (Chelsea only).   Members and Non-members can purchase goods and services with gift cards from Chelsea Wellness Center. A gift card can also be used towards the purchase of a membership. A menu of services and prices are available at the front desk to help guide you in your gift card purchase.  Gift cards can only be used at the center in which originally purchased.

ACCOUNTING

How do I enroll my children into Kids in Motion childcare? What will it cost?

The Kids in Motion childcare area is for children 6 months through 11 years old. To enroll your children, visit our Member Service Desk to fill out the appropriate paperwork. You must fill out a Health History Questionnaire, sign an enrollment form and youth consent form for each child. Stop by the Member Service Desk for childcare hours and pricing.

I have a question about my monthly membership charges, who do I contact?

All billing questions can be directed to our Administrative Accounting Coordinator. On weekends, billing questions can be directed to the Member Service Desk representative. If we cannot answer your question on the weekend, we will contact you on Monday to follow up with your question.

Learn more about Chelsea Wellness Center at the Member Services desk, call us at (734) 214-0220 or complete our contact form here.